1. Dysfunctional mortgage process SOS.
A leading Canadian bank asked Lacunae to detect how their mortgage specialists feel about their jobs and how best to improve their client services.
Here's what transpired:
2. Dealing the cards: relationship, trust and a credit card launch.
We asked two different stakeholder communities—bank product managers and their target market—one simple question about credit cards: 'why?'—and found undiscovered gold.
Watch the video:
3. #BLM. Black Lives Matter: what really happened.
At the height of the BLM protest movement, we tapped into a range of news sources including mainstream media, op.ed's, long form analysis pieces, blogposts and ran it through our system—and discovered a remarkable truth.